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Terms & Conditions

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Terms & Conditions (UK)

My Plastic Free World

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Welcome to My Plastic Free World. These Terms & Conditions (“Terms”) apply to all use of our website and purchases made by customers in the United Kingdom. By accessing our site or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

“My Plastic Free World,” “we,” “us,” or “our” refers to:

My Plastic Free World
10 Balfe Road Newport
Email: myplasticfreeworld@gmail.com

We operate in accordance with UK consumer protection laws.

2. Use of Our Website

You agree to use our website for lawful purposes only and not to:

  • Disrupt website functionality

  • Attempt unauthorized access to data or systems

  • Introduce harmful code, malware, or viruses

We may update or suspend website features at any time.

3. Product Information

We attempt to ensure all product descriptions, prices, and images are accurate. However:

  • Colours may vary due to screen differences

  • Measurements are approximate

  • Errors may occur, and we reserve the right to correct them

If an error affects your order, we may cancel or amend the order and notify you.

4. Pricing & Payment

All prices are in British Pounds (GBP £) and include VAT where applicable.

We reserve the right to change pricing at any time.
Orders are only accepted once payment has been successfully processed.

Secure, authorised payment methods are required.

5. Orders & Contract Formation

When you place an order, you will receive an order confirmation email.
Your order is accepted and a contract is formed once we send your dispatch confirmation.

We may cancel an order if:

  • The item is out of stock

  • Payment cannot be verified

  • Fraudulent activity is suspected

  • There is a significant error in product information

If we cancel an order after payment is taken, we will issue a full refund.

6. Shipping & Delivery

Delivery times and costs are outlined in our Shipping Policy.

Once dispatched, delivery is handled by third-party couriers.
Delays caused by couriers, customs, or circumstances beyond our control are not our responsibility.

7. Returns & Refunds (UK Consumer Rights)

Your rights under the Consumer Rights Act 2015 are fully respected.

You have the right to return most items within 14 days of receiving your order under the Consumer Contracts Regulations 2013, provided items are unused and in their original packaging.

Our full Return & Refund Policy explains:

  • Return process

  • Conditions

  • Time frames

  • Refund eligibility

These Terms do not affect your statutory rights.

8. Faulty or Misdescribed Goods

If a product is faulty, damaged, or not as described:

  • You are entitled to a repair, replacement, or refund depending on the circumstances

  • You must notify us within a reasonable timeframe

We comply with the Consumer Rights Act’s requirements for defective goods.

9. Intellectual Property

All content on our website, including text, images, graphics, and branding, is owned by or licensed to My Plastic Free World.

You must not reproduce, distribute, or copy any content without written permission.

10. Limitation of Liability

To the extent permitted under UK law, we are not liable for:

  • Losses not caused by our breach

  • Business or commercial losses

  • Events outside our reasonable control (e.g., courier delays, strikes, weather disruptions)

Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.

11. Privacy & Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Our Privacy Policy and Cookie Policy explain how we collect and use your information.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for:

  • Their content

  • Their privacy practices

  • Any loss or damage caused by using them

Use of third-party sites is at your own risk.

13. Prohibited Conduct

You must not:

  • Use our website for fraudulent or unlawful activity

  • Interfere with website security or performance

  • Misuse our intellectual property, branding, or products

We may restrict access or take legal action if these Terms are breached.

14. Changes to These Terms

We may update these Terms from time to time.
Changes will take effect once posted on this page.
Continued use of the website indicates acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved exclusively by the courts of England and Wales.

16. Contact Us

For questions or concerns about these Terms, contact:

My Plastic Free World
Email: myplasticfreeworld@gmail.com
Address: My Plastic Free World 10 Balfe Road Newport NP19 9RB

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